Help
How can we help?
Short answers to what people ask most, and how to reach us when they are not enough.
Write to us
Email support@splitpop.app. We usually answer within two working days, and requests about your data within 30 days at the latest.
If your question is about your account, write from the email address you sign in with, so we know it is you.
Email supportQuestions and answers
How do I sign in?
Tap Sign in. The sign-in page is run by our sign-in provider, WorkOS; use any of the ways it offers you.
Whoever creates a group signs in. Anyone can read a public group from its link without an account, and needs one only to add something, change something or join.
How do groups and public groups work?
A new group is public unless its creator chooses private. At its link a public group reads in full for anyone, and only reads: the activity, the expenses with their receipts, the payments, the balances and the people.
A private group shows only its door: the group name and the way to ask for access. Joining, or claiming the name the others added for you, needs an account and an admin's approval, and a group can close either route in its settings.
Which currencies can I use?
A group counts in one currency, chosen when it is created. An expense or a payment can be entered in another currency: SplitPop converts it at a rate it fetches itself and keeps both amounts.
You can also choose a display currency for yourself. Those amounts are estimates, shown next to the real ones; the group's own currency is what is recorded and settled.
How do I connect an AI assistant, pause it or disconnect it?
Claude, ChatGPT and other clients that speak MCP connect with the address and the steps on the page for AI assistants. An assistant acts as you and can never do more than you can, and it cannot delete your account.
On your profile, under Connected apps, you see what assistants have done and can pause every assistant's access with one switch. To disconnect one, remove SplitPop in that assistant's own connector settings.
Set up an AI assistantCan I attach a receipt?
Yes. Attach a photo or a PDF to an expense. Everyone who can read the group sees it with the expense.
How do I delete my account?
In the app: open your profile and choose Delete account at the bottom of the page. It takes effect at once. Groups with other people in them keep the amounts, and the titles, notes and receipts, so everyone's balances stay correct, but your name, email address and picture are removed.
What deleting your account doesHow do I get a copy of my data?
Owners and admins download a group's ledger as JSON under Group settings → Import & export. Everything else we send you on request: write to us from your account's email address.
How do I report abuse or a security problem?
A security problem: our disclosure policy is on the page for AI assistants, and the address to report to is in our security.txt.
Abuse, for example a group or a person using SplitPop against someone: email us with the link of the group.